Refunds & Cancellations

This policy explains when a Mapeezy hardware order or subscription/renewal payment is eligible for cancellation or refund. All amounts referenced are in Indian Rupees (INR).

1. Device Orders Placed Online

You can cancel an order for a GPS tracking device free of charge any time before it has been dispatched or handed to an installation partner. Once dispatched, a cancellation is treated as a return and is subject to the conditions below. To cancel, contact support@mapeezy.com with your order number.

2. Returns and Defective Devices

If a device arrives damaged, is dead-on-arrival, or does not match what you ordered, contact us within 7 days of delivery with your order number and photos/video of the issue. We will arrange a replacement or a full refund to your original payment method after the device is returned or collected. Devices that have already been installed and activated on a vehicle are covered by manufacturer/Mapeezy warranty terms rather than this return window, since installation itself is a chargeable service once performed.

3. Installation and Service Charges

Once a technician has visited and installation has been carried out, the installation/service charge for that visit is non-refundable, as the labour has already been delivered. If installation could not be completed due to a fault on our side (e.g. a faulty device supplied by us), we will re-attempt installation at no extra cost or refund the installation charge, at your choice.

4. Subscription and Renewal Payments

A renewal payment activates or extends your tracking subscription for the period shown at checkout (typically one year). If a renewal payment is made in error (e.g. duplicate payment, or paid against the wrong vehicle), contact us within 7 days of payment for a full refund to your original payment method. Once a subscription period has begun and tracking service has been provided, that period's payment is non-refundable for the portion already used, but we will always refund the unused portion if you paid in error or a payment was duplicated.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method (UPI, card, or bank transfer, as applicable) within 7 business days of approval. Depending on your bank or UPI app, it may take a further 3-5 business days for the amount to reflect in your account.

6. How to Request a Refund or Cancellation

Email support@mapeezy.com or call +91 85000 88090 with your order number or the vehicle number the payment was made for, and a brief description of the issue. We aim to respond within 24 hours.